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理赔协议书 Agreement

订单提交事项(代购/代付/代运):

代购/代付

1.1 代购订单务必备注完整的产品选项 (颜色,尺寸等),任何因资料不完整而造成的误差,索赔将不受理

     Our company are not responsible for any submitted mistake on detail such as: sizes,color and so on .

1.2 勿用淘宝/天猫/1688手机链接下单,任何误差,索赔将不受理

     Client are advised to not using APP link to submit order . Original link required.

1.3 若是定制商品,请自行联系卖家洽谈后,备注在订单备注格子内,任何误差,索赔将不受理

     Kindly confirm custom item info from seller before submit order and stated the info when submit order.

1.4  申请代付需与卖家确认款项事宜再向我司申请,我司付款后将不负责任何误差,索赔将不受理

      Kindly confirm payment amount , item detail with your seller before submit order. Our company are not responsible for any           compensation once payment being made .

代运

1.5 任何包裹订单提交后的信息修改,加单,合并或任何要求,将不受理

     Any changes on parcel detail , add on or combine order are not allowed.

1.6 敏感以普货提交的运费将不退回,请务必在付款前确认好无误

    Any sensitive parcel submitted as normal parcel are not allowed. No compensation being given.

签收包裹包装事项:

2.1  签收时发现包装有异常,请拒收 或 在签收单上备注“被拆包过”再让快递员签字确认

      Client are advised to reject any problem parcel such as trace of parcel being unbox.

2.2  包裹包装上的任何问题,请在签收日当天(工作日 )立即通知客服,过后通知将不受理

      Kindly inform our customer service on the day parcel being receive for any problem parcel. Your cases will not being accepted if our customer service do not receive your complain on the day parcel being receive.

2.4  若发现包裹有问题,请在打开包裹前,拍照(4 个角度:前后左右上下) 通知客服

      Client are advised to inform our customer service by taking picture of every angle of the parcel , surface,bottom,left and right before open the parcel .

2.5  请提供收到货物的重量,并且拍下称上重量的图片

      Kindly inform our customer service the picture of the weight of the parcel also.

货物遗失:

3.1   包裹里的漏发或遗失,请在签收包裹后的3 天内通知客服,过后通知将不受理

       Kindly inform our customer service for any losses within 3 days once parcel received .Your cases will not being accepted if our customer service do not receive your complain within 3 days parcel being receive.

3.2   请提供客服,遗失的货物订单交易截图和快递单号

       Kindly inform our customer service the tracking number and item pic screenshot for the losses item.

3.3   代运服务,请自行联系卖家查询:卖家漏发,分装包裹或使用两个快递发货等等

       For Client who uses our shipment service only ,kindly check with your seller.

3.4   如因卖家未做好货品包装造成运输中导致货品损坏,本司与快递公司将不予承担任何责任与赔偿。

       Our company are not responsible for any damage or losses while delivery due to incomplete packaging

拒绝:

4.1  代购,1个快递单号无法分开包装到不同运单

      Separate packing from 1 tracking number are not allowed.

4.2  每个运单只提交1 个运输方式,如需2种不同运输方式,请分开提交

      Only 1 shipment method allow for each order submitted.

4.3  运单提交后,不被允许改单, 合并,或取消部分的货

      Any changes on detail , combine or cancel are not allowed once order submitted.

存仓有效期及保障 :

5.1 货物在中国仓库,90天后无人认领自动弃货

     Item will be treated as ‘Abandoned goods’ once the item are not being claim after 90 days arrived China warehouse.

索赔单位与鉴定:

6.1  索赔程序将参考图表 6.1.1 为鉴定标准处理索赔

      All compensation process will be follow chart 6.1.1 as investigation standard.

6.2  索赔数额将根据会员等级图表 6.2.1 为鉴定标准

      All compensation amount will be follow membership level on chart 6.2.1 as standard .

6.3  索赔数额将不包含代购费,GST以及海运和空运运费

      All compensation are not included service charge , GST , delivery fees.

我司范围以外的问题:

7.1 一切干涉卖家与快递公司的问题,我司不负责处理

    Our company will not responsible on any issue that occur by seller or delivery company.

7.2 快递/物流送到我司的包裹我司只对外包装没问题,没破损的包裹进行签收

    Our company will only accept parcel by outer packing inspection.

7.3 如遇天气问题航班延迟,或者海关严查等不可抗力因素,送货日期会有所推迟,本司与快递公司将不予承担任何责任与赔偿。

    Our company will not responsible on any issue such as delay due to weather , airflight ,custom efficiency .


我司以上条规与协议的如有更改,恕不另行通告

Terms and Conditions are subject to change without notice.


图表 6.1.1 chart 6.1.1


赔偿原则 Compensation T&C

状况

Situation

运输

Delivery

原因 Reason

鉴定方式 Determination

赔偿单位

Compensation claims

调查时间

Investigation  Period

赔偿时间

Compensation Period

货物途中损坏

Damage caused while delivery

空运/海运

Air/Sea Freight

外包装没做好

Poor packaging on outer freight

无纸箱/相关保护措施

No paper box or related safeguard.

仓库部

 Warehouse

7个工作日

7 working days

3个工作日

3 working days

 

空运/海运

Air/Sea Freight

内包装没做好(卖家的包装)

Poor packaging on inner packaging

(Seller’s packaging)

无泡沫/相关保护措施

No bubble wrap or related safeguard.

顾客自行向卖家索赔/ 代购部向卖家索赔

Members required to deal with the seller .Asiadaigou will not responsible on this compensation dealing.

7个工作日

7 working days

3个工作日

3 working days

海运

Sea Freight

运输暴力对待

Violence on freight

打了木架/加固包装了,商品还被摔坏

Damage caused after reinforcement packaging.

运输部

Delivery Department

25-45个工作日

20 working days

7个工作日

3 working days

货物收到少货

Missing/Lost parcel

空运/海运

Air/Sea Freight

仓库漏发

Missing parcel while warehouse repacking

商品提交在运单了,未被发出

Not included in the parcel while the Item being submitted upon system.

仓库部**

Warehouse

7个工作日

7 working days

3个工作日

3 working days

空运/海运

Air/Sea Freight

包裹途中被开包

有被开箱的痕迹

Trace of being unbox

空运部 / 运输部

Air / Sea Delivery Department 

25-45个工作日

20 working days

 

7个工作日

7 working days

空运/海运

Air/Sea Freight

海关查货充公

Customs inspection

该批货物出现查柜现象

Rejection by custom

No compensation

7个工作日

7 working days

None

遗失

Parcel Lost

空运/海运

Air/Sea Freight

遗失

Parcel Lost

全包裹丢失

Parcel Lost

空运部/ 运输部

Air delivery department

25-45个工作日

20 working days

7个工作日

7 working days

注意: 一票两件的商品请与卖家 拿子单号并且与客服确认

Attention: Kindly contact our customer service if there are 2 or more item under 1 tracking number.

** 若包裹和该运单一起发出无需加任何费用,仓库全全负责漏发运费, 若包裹和该运单一起发出需要附加费用,顾客需附上该费用

** Warehouse will fully compensate for missing parcel transport fee if no additional charges when ship together with that shipment, otherwise additional charge is paid by cus


高级会员
What is Premium Membership?

升级成为我们的高级会员可享有许多优惠如:更高兑换率,低价格运输费以及高额索赔等等。

A membership that can enjoy best exchange rate, better shipment rate and high compensation to ship big volume cargo.

图表 6.2.1 chart 6.2.1

 

普通会员

NORMAL  MEMBER

 银牌会员

SILVER MEMBER

金牌会员

GOLD MEMBER

白金会员

PLATINUM MEMBER

运费

Shipping Fee

普通价位

Normal Price

高达50%优惠

Save 50% +-

高达50%优惠

Save 50% +-

高达50%优惠

Save 50% +-

赔偿

Highest Compensation

赔偿10% 货款

10% of Stock Value*

Max RM 100

赔偿30% 货款

30% of Stock Value*

Max RM 500

赔偿50% 货款

50% of Stock Value *

Max RM 1000

赔偿100% 货款

100% of Stock Value *

Max RM 3000

附加

Add On Benefit

 

N/A

 

N/A

Free Online Marketing Class Worth RM210

Free Online Marketing Class Worth RM210

Free 3 months FB Management Service Worth RM3540

付款

Payment on behalf

 

N/A

正常汇率

Normal Forex Rate

特价汇率

Best Forex Rate

特价汇率

Best Forex Rate

Dealer Price at shop.21village.com

会员费

Joining Fee

 

Free

RM100/ Month

RM1000/ Year

RM3800/ Year

* All compensate terms & condition kindly refer principle of compensate document